Our family-owned business has been providing career opportunities and adding economic value to our local economy since 1958. This stability and long-term sustained growth, has been due in large part to the outstanding team we have maintained and the core values to which we hold each other accountable. These values serve as our guiding principles for how we treat our customers, interact with one another and conduct ourselves at work. These Core Values were inspired by our company’s founders, Don Q and Anne Wynn, and we continue to live and work by them daily. They are as follows:
Love, Laugh, Work Hard
Have Fun. Remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don't take things personally or take yourself too seriously. Laugh everyday and enjoy the journey we're on together.
Work Hard, But Remember That There's More to Life. Stay happier, healthier, and more productive by balancing your time between work, community activities, family life, emotional/spiritual development, and physical fitness.
Be Positive. You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. Remember that your attitude is contagious. Spread optimism and positive energy.
Be Relentless About Continuous Improvement. Regularly reevaluate every aspect of your job to find ways to improve. Guard against complacency and don't ever be satisfied with the status quo. "Because we've always done it that way" is not a reason. Demonstrate a hunger for knowledge and take responsibility for your career by being a lifelong learner.
Go The Extra Mile. Be willing to do whatever it takes to accomplish the job...plus a little bit more. Take the next step to solve the problem. Even if it takes doing something that's not in your job description, it's the extra mile that separates the average person from the superstar. Be a superstar.
Deliver Results. While effort is appreciated, we reward and celebrate results. Set high goals, use measurements to to track your progress, and hold yourself accountable for achieving those goals.
Support Each Other
Assume Positive Intent. Get the facts before jumping to conclusions. Work from the assumption that people are good, and that the intent behind their actions is positive. Set aside your own judgements and preconceived notions. Give people the benefit of the doubt.
Be A Great Team Member. Huddle Up - Together we are better. Consider how your actions impact other team members. Be willing to step into another role or help a co-worker when that's what's required for success. Work together and collaborate. We're all responsible for quality and for customer service.
Listen Generously. Listening is more that simply "not speaking." Give others your undivided attention. Be present and engaged. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and with empathy. Above all, listen to understand.
Create Solutions Through Imagination
Find A Way. Take personal responsibility for making things happen - somehow, someway. Respond to every situation by looking for how we can do it, rather than explaining why it can't be done. Be resourceful and follow up everything to see that it gets completed. Make stuff happen.
Embrace Change And Growth. What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging onto old ways of doing things. Change and growth provide us with unique opportunities for competitive advantage and push us to grow. Be excited by the possibilities that change and growth bring.
Find a way to say "Yes." Whether its suggesting alternate products for a customer, finding another expert, special ordering the item the customer needs, or as a last resort suggesting an alternate source - always provide a solution!
Create A Great First Impression. Make every interaction be friendly, warm, and helpful. Always identify yourself, use people's names, and smile. Be personally engaged, for people don't care how much you know until they know how much you care. Genuine compassion can't be faked.
Do What's Best For The Customer. In all situations, do what's best for the customer, even if it's to our own detriment. There's no greater way to build a reputation than to steadfastly do what's right for others. Everyday.
Deliver Legendary Customer Service. Do the little things, as well as the big things, that blow people away. Create extraordinary experiences they'll tell others about. Mere customer satisfaction is for lesser companies. Create customer loyalty by doing the unexpected.
Care For Your Neighbor
Build A Better Life For Someone Today. Regularly seek out opportunities to assist those in need, both individually and through coordinated team activities. Express gratitude for the help you've been given by paying it forward and helping others.
Make A Difference. Be an active part of your community by getting involved and participating in community organizations and events. You make a difference by committing your time, talent and resources.
Build Honest Relationships
Speak Straight. Speak honestly in a way that moves the action forward. Make clear and direct requests. Say what you mean, and be willing to share ideas or raise issues that may cause conflict when it's necessary for team success. Address issues directly with those who are involved or affected.
Do The Right Thing, Always. Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one's looking. Always tell the truth. If you make a mistake, own up to it, apologize, and make it right. Be impeccable with your word.
Honor Commitments. There's no better way to earn people's trust than to be true to your word. Do what you say you're going to do, when you say you're going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can't be fulfilled, notify others early and agree on a new timeframe to be honored.
Practice Blameless Problem Solving. Blame has no place in a high-performance organization. Fix mistakes by focusing on solutions, not on whose fault it was. Processes fail, not people. Learn to ask questions than begin with "What can I do to fix this problem?" Use these these situations to learn, and then apply that learning by improving our processes to reduce the likelihood of repeating the same mistake. Get smarter with every mistake.
Check Your Ego At The Door. It's not about you. Don't let your own ego or personal agenda get in the way of doing what's best for the team. Worrying about who gets credit or taking things personally is counterproductive. Make sure every decision is based solely on advancing team goals.
Be Coachable. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. At the same time, be eager for feedback and be willing to be coached.
Be Willing To Sweep The Floors. The road to success isn't always fun and isn't always easy. Be willing to do the mundane and ordinary things necessary to help the team and to achieve the result. Success comes mostly firm doing ordinary things with extraordinary consistency.
Work On Yourself. Be a lifetime learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Be resourceful about learning and sharing best practices.
Share Information. With appropriate respect for confidentiality, share information freely. Learn to ask yourself, "Who else needs to know this?" Information is one of our greatest assets. Find it, share it, use it.
Celebrate Success. Catching people doing things right is more effective than catching them doing things wrong. Regularly extend meaningful acknowledgment and appreciation in all directions throughout our company.
Take an active interest in your customer's repair or project. Share knowledge in a detailed, positive way so that they are inspired and confident in their own ability to fix the problem.
Make Quality Personal. Take pride in the quality of everything you touch and everything you do. Always ask yourself, "Is this my best work?" Everything you touch has your signature. Sign in bold ink.
Take Ownership. Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can't be done. Don't make excuses or wait for others to solve the problem. Be creative and resourceful. Find a way to get it done.
Lead By Example. The best way to influence others is through your own example. Don't wait for others to change. Be the change you want to see.