Ace Hardware’s J.D. Power Award Neighborhood Tour honors Ace ranking “Highest in Customer Satisfaction with Home Improvement Retail Stores” 11 Years in a Row
Ace’s Hardware’s J.D. Power Award Neighborhood Tour is headed to Southwest Florida. Sunshine Ace Hardware is celebrating Ace Hardware’s ranking of “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the 11th year in a row by hosting a customer appreciation event at its downtown Naples store located at 141 Tamiami Trail North on Sunday, Dec. 10 from 11 a.m. to 3 p.m. The event is part of a cross-country tour celebrating Ace’s achievement by taking all 11 J.D. Power trophies on the road, visiting 40 states and more than 200 neighborhood Ace Hardware stores between August 2017 and April 2018, covering over 30,000 miles.
“At Sunshine Ace Hardware we strive to meet and exceed customer needs year after year, and we’re proud to be part of the family of Ace stores that are all committed to delivering a more personal kind of helpful,” said Linda Gillard, store manager at the downtown Naples Sunshine Ace Hardware location. “The J.D. Power Award Neighborhood Tour gives us the opportunity to say thank you to our customers.”
During the event, customers can take a photo with the prestigious J.D. Power trophies and a 12-foot inflated J.D. Power trophy, and will have the opportunity to win prizes and take advantage of in-store promotions in appreciation for their continued support of locally owned businesses like Sunshine Ace Hardware. Guests can also enjoy tasty samplings prepared on a Big Green Egg grill and refreshments.
Ace Hardware has received the ranking of “Highest in Customer Satisfaction with Home Improvement Retail Stores” ever since J.D. Power began this study. The study is based on responses from nearly 2,751 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 810 on a 1,000-point scale.