J.D. Power ranks Ace Hardware highest in customer satisfaction

Sunshine Ace Hardware and independently owned Ace Hardware stores nationwide have earned J.D. Power’s highest ranking for customer satisfaction.

Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores” in a tie in the J.D. Power 2019 U.S. Home Improvement Retailer Satisfaction Study. Since J.D. Power began surveying the home improvement industry in 2007, Ace Hardware has achieved this ranking 12 out of 13 years.

Sunshine Ace, which operates nine stores in Collier, Lee, Charlotte and Pinellas counties, employs more than 300 associates who embody the company’s commitment to customer service.

“Our associates take great pride in being known as the ‘place with the helpful hardware folks,’” said Sunshine Ace Hardware President Michael Wynn. “From the second a customer walks in the front door until the moment they leave, our team members are always nearby and ready to assist. Ace Hardware wouldn’t continue earning the highest rating year after year without our associates’ dedication and commitment to customer service.”

The 2019 J.D. Power study is based on responses from nearly 2,433 consumers who have purchased home improvement products or services over the past 12 months. Ace ranked highest among major retailers with an overall satisfaction index score of 840 on a 1,000-point scale.

This year’s score is based on overall performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility. According to surveyed consumers, Ace performs particularly well in the category of staff and service.

Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries.

“Receiving this recognition from J.D. Power and our customers once again is a tremendous honor,” said John Venhuizen, president and CEO of Ace Hardware Corporation. “We are humbled to receive this award which reflects our Ace owners’ passion for their neighbors and the outstanding service they and their red-vested heroes seek to provide every customer, every time.”

About Sunshine Ace Hardware

Family owned and operated since 1958, Sunshine Ace Hardware serves Florida with nine locations in Collier, Lee, Charlotte and Pinellas counties staffed by a long-term, friendly and knowledgeable team. Focused on customer service, Sunshine Ace employees are best known for building relationships and going above and beyond to help solve a home repair or maintenance issue or to simply guide customers to the right tool for the job. For in-home support, Sunshine Ace provides a range of professional services such as rod-tip repair, screen, glass and equipment repairs. Free delivery and assembly is also provided on items such as grills, power tools, mulch, soil and more. Sunshine Ace offers a wide variety of products including plumbing, hardware and electrical supplies, houseware, fishing gear, power equipment, paint, painting supplies and more. Sunshine Ace proudly carries quality brands including Benjamin Moore paints, Scotts lawn and garden products, Craftsman tools, STIHL power tools, Weber and Big Green Egg grills, as well as Penn and Shimano fishing gear. In addition to serving residential clients, Sunshine Ace services commercial accounts, with flexible options to support contractors in managing and growing their business. For locations and hours, visit www.SunshineAce.com.

About Ace Hardware

Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information on Ace, visit AceHardware.com or the company newsroom at Newsroom.AceHardware.com.